1. Introduction
Welcome to GrainMatch Custom Wood Designs ("Company," "we," "our," or "us"). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.grainmatch.com) and use our services.
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We collect and process the following types of information:
Personal Information
When you contact us, request a quote, or make a purchase, we may collect your name, email address, phone number, billing/shipping address, and payment details.
Automatically Collected Information
Our website, hosted on Wix, uses cookies and tracking technologies such as Google Analytics and Google Search Console to collect data about your device, browsing activity, IP address, and location.
User Communications
If you email or message us, we may retain those communications for record-keeping purposes.
3. How We Use Your Information
We use your information for the following purposes:
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To process orders and provide requested services.
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To communicate with you regarding inquiries, transactions, or customer support.
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To improve our website functionality and user experience.
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To analyze website traffic using Google Analytics.
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To comply with legal obligations.
4. Cookies and Tracking Technologies
Our website, built on Wix, uses cookies and third-party tracking technologies to enhance user experience and gather analytical data. We use Google Analytics and Google Search Console to collect insights about website traffic and user interactions. You can manage cookie preferences through your browser settings.
For more information on how Google collects and processes data, visit Google’s Privacy & Terms.
5. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information. However, we may share information with:
Service Providers
Third-party platforms like Wix, Google Analytics, web designers, and payment processors that assist us in running our website and business operations.
Legal Compliance
When required by law or in response to legal requests.
Business Transfers
If our business undergoes a sale or merger, your information may be transferred to the new entity.
6. Data Security
We implement security measures to protect your personal information. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
As a Canadian-based company, we comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
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Request access to or correction of your personal data.
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Withdraw consent to data collection where applicable.
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Request deletion of your data, subject to legal requirements.
To exercise your rights, please contact us at manuel@grainmatch.com
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at manuel@grainmatch.com
This Privacy Policy was last updated on February 21, 2025.
